How to Create a Knowledge Base Article

Creating a knowledge base article is essential for providing clear and concise information to your users. Follow these steps to ensure your article is effective and informative.

Step 1: Identify the Topic

Before you start writing, determine the specific topic you want to cover. This could be a process, a product feature, or a common question.

Step 2: Gather Relevant Information

Collect all necessary information related to the topic. This includes: - Text descriptions - Diagrams or images - External links for further reading

Step 3: Structure Your Article

Use headings and subheadings to organize your content. For example:

Subheading Example

• Bullet point 1
• Bullet point 2

Step 4: Write in Markdown Format

Ensure your article is formatted in markdown. Use: - # for main headings - ## for subheadings - **bold** for important points - *italics* for emphasis

Step 5: Review and Edit

Before publishing, review your article for clarity and accuracy. Make sure to remove any unnecessary links or comments that do not contribute to the article's value.

Additional Resources

For more information on writing effective knowledge base articles, check out these links: - Link to resource 1 - Link to resource 2